• Informs on-duty shift Sergeant of street activity and pending calls for service.
  • Performs related duties as required.

KNOWLEDGE OF:

  • Modern police methods and procedures
  • City and Department policies and procedures
  • Community Oriented Policing and Problem-Solving
  • Information technology, personal computers and related software applications
  • Principles of supervision, training, employee appraisal and development

ABILITY TO

  • Train and orient new dispatchers in procedures and techniques
  • Work under pressure, exercise good judgment and make sound decisions in emergency situations
  • Effectively communicate with and elicit information from upset and irate citizens
  • Provide technical supervision to dispatchers and evaluate performance
  • Understand and follow oral and written instruction
  • Operate CAD and other dispatch and office equipment
  • Access automated databases
  • Work various shifts as assigned
  • Communicate clearly and concisely, both orally and in writing
  • Establish and maintain effective working relationships with those contacted in the course of work
  • Communicate effectively both verbally and in writing
  • Operate a variety of public safety equipment, including computers and related applications
  • Establish and maintain cooperative relationships with the public and fellow employees
  • Supervise, train, evaluate, schedule and organize the work of subordinate personnel
  • Effectively mentor and develop subordinate employees

EDUCATION, CERTIFICATION AND EXPERIENCE:

Graduation from high school or possession of GED; three (3) years of experience as a Public Safety Dispatcher; possession of P.O.S.T. Basic Dispatch Certificate and a valid drivers’ license.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to video display and frequently works in inside environmental conditions. The employee occasionally works in evenings or weekends. The noise level in the work environment is usually moderate.

Hazards: Hazards are moderate, fairly predictable and protected against.