claims; settle or deny claims within their delegated authority; monitor denied claims to determine if lawsuit is brought; monitor expenditures and reserve levels of litigated claims; report claim status to excess carrier; and maintain liability claims register.

• Work with and support the City Attorney's Office on all aspects of City litigation; provides updates to the City Manager and City Attorney; participates in and prepares for City Council closed session meetings; make recommendations to the City Manager and City Attorney regarding litigation and settlement of claims; attend and recommend settlements; maintain excess insurance program; represent the City in small claims court; prepare and coordinate staff for required court appearances with expertise from the City Attorney's Office.
• Coverage / Insurance
  • Maintain current information regarding valuations for buildings, assets, contents, and property, claims experience, City activities and other pertinent data.
  • Work with the Finance Department to ensure maintenance of appropriate insurance levels and/or reserves.
  • Oversee the renewal of the City's insurance coverage.
  • Establish, monitor, and adjust rates as necessary.
• Risk Analysis & Investigations
  • Survey facilities, operations, and programs to identify hazards and potential liabilities; recommend corrective actions to affected departments; conduct industrial-injury investigations, determine causation and initiate corrective action.
  • Draft and present risk reports and proposals to executive leadership and senior staff.
• General Risk Management
  • Conduct risk assessments, collecting and analyzing documentation, statistics, reports, and trends.
  • Establish policies and procedures to identify and address risks in the organization's services and departments.
  • Review and assess risk management policies and protocols; makes recommendations and implements modifications and improvements.
  • Recommend and implement risk management solutions such as insurance, safety and security policies, business continuity plans, or recovery measures.
• May represent the City at various boards, commissions, and other bodies as assigned; serve as a liaison with contract service providers, insurance brokers, and external agencies such as the County, excess pool, etc.
• Participate in the development and implementation of goals, objectives, policies, and priorities.
• Continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; proactively implement improvements.
• Supervise assigned professional, technical and clerical staff.
• Participate in the development of the division's budget.
• Respond to and resolve difficult and/or sensitive citizen, claimant, and employee inquiries and complaints.