City of San Rafael Job Class Specification

Job Title: Permit Services Supervisor

SUMMARY

Under general direction by Department Director or their designee, this position provides supervision of cross divisional permit staff to assure a seamless customer experience. The position also provides advanced staff level assistance to Department Director and division management team, performing a wide variety of responsible and complex administrative duties.

DISTINGUISHING CHARACTERISTICS:

This is a supervisory classification and is distinguished from the Permit Services Coordinator position by performing more elevated tasks and duties which include the supervision of the Permit Services Coordinator and Permit Technicians; and assisting the Department Director and division management team in preparation and monitoring of department operational budget and managing contracts.

ESSENTIAL AND IMPORTANT DUTIES:

  • Supervises the work of Permit Services Coordinator and Permit Technicians and ensures that the operations of the front counter are effectively carried out;
  • Oversees assigned staff workloads and schedules, evaluating staff performance, providing training and making hiring, promotion and disciplinary recommendations;
  • Participates in onboarding and off-boarding of all department employees;
  • Evaluates policies, procedures, and operations, and implements as needed improvements;
  • Assists the management team in implementing the City’s goals and objectives and in the preparation of supporting program documents. May prepare and present related written reports;
  • Assists in the preparation and tracking of the annual budget, including tracking expenditures, assisting with revenue projections and recommending service levels and enhancements;
  • Assists with preparation of Professional Services Agreements, and management of contract budget;
  • Oversees updates to the department website and serve as the department website content reviewer for both the public facing and the internal department websites.
  • Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service.
  • Promotes the Together San Rafael Philosophy by assuring permit and administrative staff provide high quality, responsive, cost-effective and innovative government services;
  • Performs related duties as assigned.

KNOWLEDGE OF:

  • Principles and practices of supervision
  • Current trends in federal, state and local government as it relates to planning and building;
  • Basic knowledge of municipal budgeting and budget preparation process.
  • Methods of research, program analysis, and report preparation.
  • Basic CEQA (State environmental review) procedures and regulations.
  • Basic office and clerical skills including computer proficiency.

ABILITY TO:

  • Provide effective functional and/or project leadership.
  • Maintain confidentiality.
  • Demonstrate a strong sense of personal ethics along with good professional judgment and discretion.
  • Effectively plan, organize and prioritize workload and supervise the work of staff.