Serve as permit tracking software administrator for technical staff to unlock files or correct and update data as needed.
Coordinate with building and code enforcement staff regarding issuing and monitoring of Notice & Orders for resale inspections and un-permitted construction; coordinate and meet with customers to explain corrections and assist in correction process.
Maintain updated forms and informational handouts and assist in maintaining the Community Development Department website under the direction of the Permit Services Supervisor.
Assist in administering the residential resale reporting and inspection program; may perform resale inspections.
Assist in records management program, including oversight of expiring permits.
Operate blueprint, digital plotter and other office equipment.
Prepare maps, sketches, renderings and elevations for presentations.
Assist in the tabulation and completion of survey data and other statistical data in written and graphic form.
Develop and maintain reports on permit timelines, activities, hours, fees, and other data which tracks statistics and performance.
Receive and process requests for permit extensions and permit refunds
Represent function on committees, outside organizations, and at staff subcommittees as necessary; coordinate building construction related activities with other divisions and outside agencies.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Perform related duties as assigned.
KNOWLEDGE OF:
Municipal zoning, building and engineering functions.
Simple accounting procedures.
Industry related terminology and technology.
Basic applied mathematics.
Basic office and clerical procedures.
Computer proficiency, including basic office software and permit tracking software.
ABILITY TO:
Read, analyze and interpret plans.
Interact and communicate clearly and concisely, both orally and in writing with customers involved with building construction, particularly contractors, architects, developers, engineers and property owners
Independently perform minor planning and building plan checks reviews for compliance with building and zoning requirements.
Read maps and construction plans accurately to determine the appropriate review process and plan distribution to City departments, services and utilities
Prepare reports and data in written and graphic form.
Organize, track and monitor work in an efficient manner
Elicit cooperation, mediate conflicts and engage in considerable amount of public contact in explaining the permit process, department policy, and enforcement procedures in a calm, tactful and courteous manner.
Demonstrate a strong sense of personal ethics along with good professional judgment and discretion.