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  Develop, revise and maintain operating and administrative procedures; develop forms and reports for departmental use.
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  Order, maintain and reconcile office supply purchases; maintain office equipment and materials.
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  Create, edit and update departmental information on internet and intranet.
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  Receive, review and process payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll; process personnel transactions for new hires, promotions and transfers; track performance evaluations.
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  Design and develop marketing materials and other outreach and informational documentation regarding department services, processes and procedures.
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  Maintain awareness of current issues in assigned areas of responsibility.
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  Research data and compile information to be used in special projects and comprehensive reports.
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  Sort and distribute time sensitive or confidential mail for follow-up as necessary; independently respond to letters, electronic communication and general correspondence on behalf of the department director.
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  Coordinate and make travel arrangements for a department director, Assistant City Manager and key staff; maintain appointment schedules and calendars; organize and arrange meetings, conferences and civic functions.
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  Develop, maintain and archive a variety of files and records for information related to a department; maintain manuals and update resource materials.
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  May supervise, plan, prioritize, assign, and review the work of clerical staff; participate in the recommendation of the appointment of personnel; provide or coordinate staff training; and work with employees to improve performance.
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  Evaluate, develop, implement and maintain systems and procedures for the efficient operation of assigned area including recommendations for procedural changes affecting staff.
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  Participate in budget preparation and administration; prepare cost estimates for budget recommendations, as assigned; submit justifications for budget items; monitor and control expenditures; reconcile department credit cards.
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  Prepare, distribute, and post agendas and minutes for a variety of meetings including City Council, Boards, Committees, Commissions, Authority Boards and other civic organizations; provide additional administrative support, including acting as Secretary, as necessary which may include the transcription of recorded or written information.
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  Operate a variety of office equipment and use a variety of software programs including word processing, spreadsheet, and visual presentation equipment as appropriate.
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  Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
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  Perform related duties as required.

KNOWLEDGE OF:

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  Business English; letter writing formats and technical report preparation.
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  Principles and procedures of fiscal and statistical record keeping and budget preparation and administration.
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  Functions and organization of municipal government.
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  Complex filing systems management and document administration.
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  Applicable federal and state fair employment laws, rules and regulations.
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  Principles of effective customer service.
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  English usage, spelling, punctuation and grammar; business correspondence.
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  Modern office equipment and procedures including use of word processing, database, and spreadsheet applications.
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  Compile and maintain complex and extensive records to include statistical records; complete staff reports for oral and written communications.