Develops, promotes, and monitors library programs, activities, services, and special events.
Manages and monitors funds for the assigned functions and/or programs.
Develops and implements procedures, processes, and work standards for the assigned functions and/or programs.
Responds to and resolves difficult, complex, and sensitive patron complaints and inquiries.
Plans, develops, and implements the public relations, outreach, and social media strategies for the assigned functions and/or programs; coordinates the dissemination of information to library patrons and the community through newsletters, emails, flyers, social media, and the library web page.
Oversees and coordinates the development, selection, purchase, organization, maintenance, repair, and discarding of library materials.
Maintains order in the observance of library rules and regulations.
Assesses library service needs in a diverse community; develops and implements programs, activities, and services in response to community needs.
Prepares and presents oral and written reports to the Director, Assistant Director, City Council, other City bodies, and community groups.
Represents the library at community and professional meetings; seeks input from local groups and individuals regarding library policy and collections.
Ensures that physical spaces and configurations at library facilities meet the needs of the community and staff.
Applies for, obtains, and implements grants to supplement existing revenue sources to offer new and improved services to the community.
Performs related duties as required.
Knowledge Of:
Principles, practices, and techniques for provision of customer service.
Practices, procedures, programs, services, administration, and community needs of modern public libraries.
Principles, practices, and techniques of human-centered design.
Principles and practices of staff supervision, including selection, scheduling, coaching, evaluation, counseling, and motivation of employees.
Modern public library operational systems, including integrated library systems, automated cataloging and processing systems, electronic resources and databases, reciprocal borrowing systems, automated materials management systems, materials selection systems and processes, and modern electronic recordkeeping systems.
Principles and practices of program development, implementation, and evaluation.
Selection and organization of library materials to meet community needs.
Techniques for collecting data on key performance indicators, records maintenance, and report preparation.
Standard office practices and procedures, including the operation of standard office equipment.
Basic budgetary principles and practices.
Online searching, database usage, modern and traditional library customer service techniques and practices.