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The due date for payment to keep the account current. Such due date shall be no less than:

a.Fourteen days after the postmark date on the bill for residential Member and Twenty-one days after the postmark date or the bill for nonresidential Members;

b.Current balance of the account if a residential Member is billed according to a budget plan;

c.Options and instructions on how Members may make their payments;

d.For each provider, whose charges appear on the bill, a listing of the provider's toll-free telephone number and address for Member billing questions or complaints;

e.A listing of the toll-free consumer assistance telephone numbers and available hours for applicable state agencies, such as the commission, the Ohio Consumers' Counsel, and the Ohio Attorney General's office;

f.The AES Ohio or other EDU 24-hour local/toll-free telephone number for reporting service emergencies;

g.Identification of estimated bills or bills not based upon actual end-of-period meter readings for the period; and

h.An explanation of any codes and abbreviations used.

If applicable, Provider will, upon request, provide Members with the name and street address/location of the nearest payment center and/or authorized payment agent.

If applicable, when a Member pays the bill at a payment center or to an authorized payment agent, such payment shall be credited to the Member's account as of the day such payment center or agent receives it.

MVCC and the Provider shall establish policies and procedures for handling billing disputes and requests for payment arrangements.

Collections for delinquent accounts:

The EDU's credit and collection policies will apply to Program Members and shall be administered by the EDU. Neither the Governmental Aggregator, nor Provider, will implement additional policies with respect to credit, deposits, and collections. Failure to pay for Competitive Retail Electric Services may result in cancellation of the Member's contract with the Provider and return the Member to the EDU's Standard Service Offer.