• Respond to requests for verification of employment.
  • Assist with the coordination of Human Resources events.
  • Perform other duties as assigned.
SUPERVISION RECEIVED
Receives supervision from the Human Resources Director or other higher level HR staff.
Exercises no supervision.
TYPICAL QUALIFICATIONS
Knowledge of:
  • Basic knowledge of office practices and procedures related to recruitment and selection, file management, and benefits administration.
  • Modern office procedures, methods, and equipment including computers and applicable computer applications.
  • Basic functions and structure of municipal government.
  • Principles and practices of effective customer service.
  • Methods and techniques of proper phone etiquette.
  • English vocabulary, including spelling, grammar, and punctuation.
  • Basic business arithmetic.
  • Business letter writing formats.
Ability to:
  • Perform a variety of clerical duties and activities of a general and specialized nature in support of the Human Resources Department.
  • Maintain accurate, confidential, and complete employee records; implement and maintain standard filing systems.
  • Prepare basic reports.
  • Operate office equipment, including computers, word processing programs, spreadsheets, Human Resources Information Systems (HRIS), applicant tracking software (ATS), and other database applications.
  • Type and enter data at a speed necessary for successful job performance.
  • Make simple mathematical calculations accurately.
  • Deal successfully with the public, in person and over the telephone.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Work effectively, with frequent interruptions and a high degree of public contact.
  • Maintain professionalism, courtesy, and composure at all times, including stressful situations.
  • Communicate effectively, both orally and in writing.
EXPERIENCE AND EDUCATION
Any combination of experience and education that would likely provide the required knowledge and ability is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
  • Two Years of general office experience involving extensive customer service.