SUMMARY

Assists in planning, developing, coordinating, and administering the City’s local area and wide area data communications networks and telecommunications systems. Leads the support services for microcomputer hardware, software, and various network devices such as terminals, laptop computers, printers, projectors, scanners, copiers, FAX machines and plotters.

DISTINGUISHING CHARACTERISTICS:

This job class is distinguished from the Information Systems Network Administrator in that the latter is a supervisory class assigned to manage the data communications networks, telecommunication systems, microcomputer support services and standardized application training within the Information Services Division of the Management Services Department.

This job class is distinguished from the Programmer Analyst I/II series in that the latter is responsible for the programming and analysis of the City’s mid scale systems, hardware and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists with data communication networks, both local area and wide area networks including the design, selection and implementation of hardware, software and communications solutions.
• Administers, maintains, and inventories the City’s network communication equipment workstations including laptop computers.
• Maintains network servers, departmental applications on the network or combination of both, including enterprise software.
• Assists in the City’s telecommunications systems, including the selection, implementation and maintenance of related systems and equipment.
• Administers and provides the City’s support services for microcomputers, including the evaluation, selection, installation and maintenance of microcomputer hardware and software.
• Evaluates and participates in the selection, and when required, install network equipment, including maintaining inventory of equipment and assists in managing the distribution of equipment in accordance with established policies.
• Coordinates and completes the maintenance and replacement of supported network devices such as printers, laptop computers, video terminals, plotters, FAX machines, scanners and copiers.
• Maintains systems security, confidentiality, protocols, and backups.
• Keeps accurate records, logs and documentation related to network administration.
• Schedules and provides training on network applications.
• Participates in Information Services Committee meetings, makes recommendations and implements solutions that are consistent with the City’s Information Systems Strategic Plan.
• Maintains related support tools.
• Participates in presentations to employee or groups.
• Prepares written reports.
• Performs related duties as required.

EDUCATION AND EXPERIENCE:

Associate in Arts degree from an accredited community college with major course work in computer science or a related field and two (2) years of increasingly responsible professional network support level and related administrative duties, which included the maintenance of local and wide area networks, telecommunication system administration. Valid drivers license.