Job Title: Yard Clerk Dispatcher

SUMMARY

Under general supervision maintain and operate the Public Works Corporation Yard Dispatch Center and common stores area; and to perform a variety of typing and clerical work in support of Public Works Corporation Yard divisions.

DISTINGUISHING CHARACTERISTICS

Dispatcher/Yard Clerk is a one-position classification working in the City's Public Works Corporation Yard. This classification is distinguished from other dispatching/secretarial positions at the City in that it works specifically with Public works related telephone and radio dispatching; performs shipping, receiving, ordering, stocking, and issuing of supplies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receives Public works related routine and emergency telephone complaints and requests for service from the public, assesses nature of callers problem, explains City procedures and priorities, and forwards information to appropriate supervisory or crew personnel for action.
• Monitors, receives, transmits, and coordinates radio messages for Public Works personnel.
• Dispatches personnel under direction of supervisory personnel.
• Maintains logs and records of calls and messages, nature and location of service requests, including information on the caller, and time received.
• Forwards street light and traffic signals monthly logs to Traffic Engineering division.
• Receives, orders, stocks, and issue supplies and equipment to Public Works personnel according to established procedures.
• Types letters, memos and reports; maintains files.
• Performs related clerical work to support Supervisors in the Public Works department.
• Maintains petty cash and of office supplies.
• Performs related duties as required.

KNOWLEDGE OF:

• Radio communication practices and protocols
• English grammar, spelling, and punctuation
• Alphabetical, numerical, chronological and topical filing systems
• Standard office administrative and clerical practices and procedures
• The City's work coding and reporting system
• Functions and responsibilities of different work groups within the Public Works Department
• Modern office equipment including PC and related software

ABILITY TO:

• Communicate tactfully and effectively with the general public and City employees, including during emergency conditions and/or hostile situations.
• Operate telephone, radio, and paging equipment.
• Read and interpret zone maps.
• Prioritize multiple service requests.
• Operate a ten-key machine.
• Operate common office equipment such as photocopier.
• Post, sum and verifying data.
• Operate modern office equipment including PC and related software.
• Use radio codes and crew/personnel assignments and codes.