• Follow all safety rules and protocols; take appropriate action as required to identify and correct safety and security hazards including but not limited to utilizing and applying de-escalation techniques and practices, and report safety and security concerns in a timely and appropriate manner to their supervisor.
  • Perform related duties as assigned.

KNOWLEDGE OF:

  • Modern office practices and procedures, including the operation of standard office equipment.
  • Library classification systems.
  • Material organization and structure of libraries, including categories of materials and general arrangement.
  • Relevant computer and software programs.
  • Library technical services terminology and equipment including online databases.
  • Circulation processes and procedures.
  • Understanding of when specialized library-related questions should be referred to higher-level staff.
  • Customer service skills, including broad cultural competence skills and de-escalation tactics.

ABILITY TO:

  • Work in a fair, tactful, and courteous manner with diverse public, department personnel, and other City employees.
  • Effectively use computer systems, relevant general and library software applications, and modern business equipment to perform a variety of work tasks.
  • Understand and carry out oral and written instructions.
  • Communicate clearly and concisely, both orally and in writing.
  • Sort and organize materials in alphabetical, numerical, and topical order.
  • Read and interpret documents such as policies, operating and maintenance instructions, and procedure manuals.
  • Apply good judgement to situations related to patron accounts and behaviors and to assess when appropriate to involve a higher-level staff member.
  • Work irregular shifts, weekends and holidays.

EDUCATION AND/OR EXPERIENCE:

Any combination equivalent to experience and education that would provide the required knowledge and abilities would be qualifying.

Library Assistant I:

High school diploma or certified equivalent (such as GED or CHSPE) is required. Course work or practical experience in complex filing and record-keeping systems, library technology, or library science program is desirable.

Library Assistant II:

High school diploma or certified equivalent and two years’ experience in a public library at a level equivalent to the City’s Library Assistant I. Coursework in library science is desirable and may substitute for up to one year of the required experience.

Ability to communicate effectively in Spanish, Vietnamese, ASL or other community languages is desired, and may be required for some assignments.