• Assist with recruitment and training of professional and paraprofessional staff, volunteers, and various temporary staff classifications.
• Enforce library guidelines and policies to ensure a safe and welcoming environment for all library visitors.
• Operate cash register, dispense accurate change, balance cash drawer, and/or prepare cash for bank deposit.
• Perform established opening and closing routines.
• Follow all safety rules and protocols; take appropriate action as required to identify and correct safety and security hazards including but not limited to utilizing and applying de-escalation techniques and practices and report safety and security concerns in a timely and appropriate manner to their supervisor.
• Perform related duties as required.

KNOWLEDGE OF:

• Current best practices for creating, implementing, and evaluating public library services and programs.
• Current best practices used in library collection development and maintenance.
• Current technologies used in public libraries by library staff and patrons.
• Modern library operational systems, including Integrated Library Systems, cataloging, and processing systems, electronic resources and databases, and reciprocal borrowing systems.
• Specialized library services, programs and collections targeted towards one or more of the following populations: children, teens, adults, older adults, non-English speakers, other marginalized populations.
• Advanced reference and reader’s advisory techniques to assist patrons in finding appropriate materials, resources, and information.
• Lead worker practices including interviewing and training, scheduling, assigning, and evaluating work; and basic principles of supervision.
• Customer service skills, including broad cultural competence skills and de-escalation tactics.

ABILITY TO:

• Work in a fair, tactful, and courteous manner with diverse public, department personnel, and other City employees.
• Prioritize and manage multiple projects and service demands efficiently and effectively. Adapt to changing community needs and service delivery models.
• Establish and maintain effective working relationships with other libraries and community services,
• Coordinate and collaborate effectively with department personnel, staff in other City departments, and other stakeholders and community partners.
• Communicate clearly and concisely, both orally and in writing.
• Read and interpret documents such as policies, operating and maintenance instructions, and procedure manuals.
• Draft routine reports and correspondence.
• Speak effectively before groups.
• Resolve challenging customer interactions.
• Use modern library and office technology and equipment.
• Work irregular shifts, weekends, and holidays,

EDUCATION and/or EXPERIENCE:

Any combination equivalent to education and experience that would provide the required knowledge and abilities would be qualifying.