City of San Rafael

Job Class Specification

Salary Range: $5,283.000 to $6,421.00

Job Title: Parking Operations Supervisor

CLASS DESCRIPTION

Under general supervision, participates and assists in the administration of the day-to- day operations of the Parking Services Division field operations program, to include but not limited to: Maintenance of parking facilities; customer services in parking facilities; operation and maintenance of parking meters; field and facility equipment acquisition, operation and maintenance; Parking Services Division safety programs; special event planning; and supervision of employees assigned to the Parking Services Operations Work Group.

DISTINGUISHING CHARACTERISTICS

This is a single incumbent class. This is a first level-working supervisor within the Parking Operations Division. Employees within this class are distinguished from other Parking Operations staff by the addition of a full range of supervisory duties including planning and assigning work, quality assurance, and performance appraisal of Parking Operations staff members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Plans, schedules, assigns, reviews, and monitors workflow of staff, with the approval of the Parking Services Manager.
  • Participates in hiring processes.
  • Ensures that parking facilities are regularly cleaned and refuse removed.
  • Coordinates maintenance performed in parking facilities.
  • Monitors signs posted in parking facilities and in relation to parking meters to ensure signs are accurate and well maintained. Posts and replaces signs as needed to inform customers, enforce payment of fees, and ensure safe and appropriate use of parking facilities.
  • Monitors parking facilities to verify that lots and structures are well-lit, patrolled as necessary, and reasonable measures are in place to ensure safe use.
  • Conducts training, performance appraisal and counseling of employees, documents deficiencies and recommends discipline or rewards.
  • Establishes work schedules.
  • Ensures that parking operational functions are conducted efficiently and safely.
  • Receives customer requests, in person or by telephone, and provides information, responds and resolves customer concerns and complaints one-on- one and in groups.
  • Researches, compiles, analyzes, and interprets data on status of machines, revenues, and service levels and submits reports to the Parking Services Manager.
  • Organizes and maintains various files and records.