Job Title: Library Services Supervisor
SUMMARY:
Plans, organizes, and oversees the operation, activities, and staff related to circulation, technical services, and other library support functions; performs a wide variety of complex management, administrative, and problem-solving duties related to library operations.
DISTINGUISHING CHARACTERISTICS:
This mid-management classification is responsible for circulation, technical services, and other library support services. Incumbents in this class require a strong understanding of library operations and support services; demonstrated experience in staff training, management, and leadership; and proficiency in project and process management. This class is distinguished from the Supervising Librarian classification in that the latter has overall management responsibility for assigned Library program and service areas, branches, and community partnerships, including collection development, and reference services, whereas the Library Services Supervisor is primarily focused on library processes and operations. It is distinguished from the Senior Library Assistant by the responsibility for managing all library support services; supervising professional, paraprofessional, and temporary staff; and overseeing the development and implementation of library policies and processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned.
- Manages the operation of library support functions, including circulation, technical services, and other department functions.
- Recruits, schedules, and supervises assigned staff; ensures and coordinates staff development, training, and education.
- Develops and implements policies and procedures for circulation, technical services, and other support services.
- Supports technology planning and procurement for the library.
- Responds to and resolves difficult, complex, and sensitive patron complaints and inquiries.
- Maintains statistics and prepares reports regarding circulation and technical services activities.
- Assists in the development and implementation of division and department goals, objectives, policies, and priorities; ensures that programs and services support City, departmental, and Library goals.
- Participates in daily operations of the Library as needed, including but not limited to performing work related to circulation and tech services, assisting patrons with a range of services, administering library cards and maintaining accurate patron records, operating the cash register and preparing deposits.
- Enforces library guidelines and policies to ensure a safe and welcoming environment for all library visitors.
- Prepares and presents oral and written reports.