City of San Rafael

Job Class Specification

Job Title: Revenue Supervisor

SUMMARY

Under direction, is responsible for the day-to-day administration of the business license program. Provide transaction support to the Parking Services Division. Provide transaction support to various departments’ billing, receivables and collections efforts.

DISTINGUISHING CHARACTERISTICS:

This classification is characterized by the responsibility to provide supervisorial and technical support in reviewing and processing and collection of business licenses and daily cashiering, performs procedures for collection of current and delinquent accounts internally and City wide.

SUPERVISION RECEIVED AND EXERCISED:

The Revenue Supervisor is a first line supervisory position and reports to the Finance Manager. Incumbents follow general guidelines and technical and administrative standards, exercising independence in resolving problems and/or developing recommendations on potential solutions. Incumbent is expected to consult the Finance Manager and/or city attorneys in new or unusual situations, which require interpretation of the municipal code, previous legal and administrative opinions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

  • Plans, coordinates, supervises, trains, organizes, integrates and evaluates the work of assigned staff; develops, implements, and monitors work plans and explains systems, procedures, and a standards needed to achieve annual goals and objectives.
  • Provides revenue projections and estimates used in connection with the preparation of budgets, midyear analysis, and researches new areas of revenue sources via business license taxes.
  • Participates in preparation of ordinances, resolutions and agenda reports and oversees changes.
  • Supervises, participates in and reviews the work of section employees involved in cashiering and the daily reconciliation of cash receipts, plus business license postings.
  • Supervises, guides and informs staff in the interpretation of city policies and regulations involving the business license tax, parking citations, collections procedures, miscellaneous city cashiering, small claims, and other programs and functions.
  • Participates in evaluating the impact of state regulations and city-sponsored legislation upon the city’s revenue and services as it relates to business license tax and citywide collection.
  • Reviews work methods and inter and intradepartmental procedures to ensure effective workflow.
  • Develops and updates operational procedures to improve efficiency and effectiveness of programs, policies and procedures; reviews and evaluates code, fee and rate changes; trouble-shoots software problems with vendor; creates, revises and maintains records of forms and templates; drafts and recommends accounting procedures, control standards and procedures for review and approval, relative to business license, planning project billing, on-line and credit card transactions.
  • Resolves the more complex conflicts involving upset and dissatisfied customers requiring a high degree of sensitivity and independent judgment; takes action to resolve complaints; responds to correspondence and telephone calls, providing information and handling issues, requests and complaints; responds to or refers complaints to appropriate staff and/or takes action.
  • Prepares reports and schedules for review and audit; provides accounting and financial reporting information and assistance to other departments.