Job Title: Police Support Services Supervisor

SUMMARY

This is a civilian position responsible for the supervision and effective operation of the Police Department’s Communications and Records operations, including business office, dispatch, evidence and records.

General supervision is provided by the Support Services Lieutenant or their designee. Responsibilities include the supervision of civilian support staff and other assigned personnel, including planning, organizing, and reviewing the work of assigned civilian personnel. Performs other related work as required.

THE IDEAL CANDIDATE

• Has a strong police records and or dispatch background.
• Demonstrates through actions a strong customer service work ethic.
• Encourages teamwork and is able to work collaboratively with others.
• Continuously looks for ways to streamline and operate efficiently.
• Can change priorities quickly, identify and resolve problems and make sound decisions.
• Is a natural leader who is able to effectively coach, train, motivate, evaluate and provide leadership to staff.
• Leads by example and empowers staff to do the same.
• Thrives in a fast-paced environment, handling multiple tasks simultaneously, while making logical decisions and meeting deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties described are representative of those that must be met by an employee to successfully perform essential job functions. Additional duties may be performed as required. Reasonable accommodations may be made to enable individuals with a disability to perform the essential duties.

• Plans, organizes, assigns, directs, and reviews work and activities of subordinate personnel; provides supervision, training, counseling, and performance evaluation of supervised employees.
• Develops and implements goals and objectives, policies and procedures, and performance standards for the work unit.
• Develops, plans, supervises, reviews and evaluates training activities; supervises the training program for new employees.
• Maintains security of police records, ensuring that information is released in accordance with related laws and department policies.
• Supervises the collection, retention and destruction of departmental documents and information.
• Ensures compliance with criminal and civil subpoenas and may testify in court proceedings.
• Supervises and directs the proper processing, maintenance and release of police records and evidence in accordance with all applicable laws, Public Records Act, rules and regulations; monitors and interprets changes in applicable laws for staff and assigned personnel.
• Prepares a variety of periodic and special reports related to areas of assignment, including correspondence, procedures, and other written materials; documents related training and submits reports mandated by local, state and federal agencies.
• Compiles statistical data, or directs such activities and prepares routine reports; conducts records audits.
• Ensures adequate inventory of supplies and equipment within areas of responsibility; requests