Job Title: Director of Digital Service and Open Government

SUMMARY:

The Director of Digital Service and Open Government is responsible for improving both the customer and employee experience of government through digital modernization and community engagement; operationalizing the user experience by orienting and coaching departments; and providing tools and approaches to improve service delivery and the experience of government. This position oversees technology operations and infrastructure, data and information, service design, and community engagement.

The position will team effectively with other City staff and community partners. This is a single position classification at the senior management level.

SUPERVISION RECEIVED AND EXERCISED

This position reports to the Assistant City Manager and supervises the Department’s assigned staff. As a member of the City's Executive Management Team, the Director participates in organizational and operational planning on a City-wide basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned.

• Provides leadership to the City Council, City Manager and Directors on alignment of technology with City initiatives, policy, and strategic objectives.
• Prepares and assists with the development of strategic plans related to the City’s information services function and addresses City-wide policy and management issues.
• Serve as communications advisor to the City's leadership team.
• Directs, develops, and implements interdepartmental technology governance, planning, and coordination activities to accomplish specific City-wide objectives.
• Develop digital strategy and oversee digital initiatives, which use technology to create accessible, transparent, and effective interaction between government and stakeholders.
• Mentors leadership staff to cultivate and enhance meaningful relationships with residents, businesses, the media and key influencers within the community.
• Develops and implements organizational policies and procedures regarding appropriate usage of technology and communications within the organization.
• Oversees a decentralized communications team to support the development and execution of a citywide communications strategy.