• Directs the priorities, work program, people and resource allocation within the department including hiring, staff development, training, terminations, and performance appraisals.
• Initiates and develops internal and external partnerships to leverage City technology investments.
• Develops and presents funding strategies to support technology investments.
• Provides direct oversight and direction on mission critical City-wide technology initiatives.
• Plans, organizes, directs and evaluates the department and its operations to ensure effective support for organizational objectives and efficient and effective implementation of initiatives.
• Formulates, recommends, and administers policies and procedures governing the operation of the department.
• Establishes long-range goals and implementation plans for services provided by the department.
• Plans, prepares, and administers the department budget.
• Responsible for the future direction of the department, ensuring the coordination of the department's effort with the needs of the organization.

KNOWLEDGE OF:

• Strategic planning, systems, and project management
• Information technology service delivery procurement and emerging trends
• Principles and practices of user-centered design
• Communications, marketing, social media messaging and strategy
• Principles and practices of community engagement
• Principles and practices of change management
• Methods for monitoring, analyzing, and evaluating programs
• Business process improvements
• Principles of performance measurement
• Principles and practices of effective supervision

ABILITY TO:

• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
• Identify challenges and emerging issues faced by the organization.