City of San Rafael

Job class specification

Job Title: Civic Design Manager

Summary

The Civic Design Manager is responsible for assisting City departments in designing government services that are simple, effective, and easy to use and coordinating effective, transparent citywide communications that encourage civic engagement; managing service design and community engagement teams; developing and coordinating citywide communication strategies and resources; and assisting in project management in coordination with cross-departmental and departmental teams.

This is an exempt, mid-management level position in the Department of Department of Digital Service and Open Government. The incumbent exercises independent judgment in the planning, overseeing, and reviewing the functional areas of service design, business process design, and community engagement.

Supervision received and exercised

This position reports to the Director of Digital Service and Open Government and may provide direct or functional supervision to subordinate staff or to project teams.

Essential duties and responsibilities

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned.

  • Prepares and assists with the development of strategic plans related to area of responsibility and addresses City-wide policy and management issues.
  • Builds and maintains motivated service design and community engagement teams, making sure there is an iterative plan to work towards.
  • Directs, oversees, and participates in the development of assigned services work plans; assigns work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures.
  • Develops and implements interdepartmental technology governance, planning, and coordination activities to accomplish specific City-wide objectives.
  • Develops and implements organizational policies and procedures regarding appropriate usage of technology and communications within the organization.
  • Acts as a liaison between City departments and the Department of Department of Digital Service and Open Government to understand the operational needs.
  • Understands and analyzes user and business needs to ensure outcomes are aligned with service vision and business strategy.