• Develops and oversees the design and end-to-end journey services and business processes through user-centered design.
• Develops and oversees the design and layout of communication materials consistent with City style guidelines
• Supports implementation of mission critical City-wide technology initiatives.
• Evaluates the department’s operations to ensure effective support for organizational objectives and efficient and effective implementation of initiatives.
• Recommends long-range goals and implementation plans for services provided by City departments.
• Plans, prepares, and administers the assigned departmental budget in coordination with management staff.

Knowledge of:

• Strategic planning, systems, and project management
• Information technology service delivery procurement and emerging trends
• Principles and practices of user-centered design
• Principles and practices of journey mapping and user stories
• Communications, marketing, social media messaging and strategy
• Principles and practices of community engagement
• Graphic design principles; web design and editing
• Principles and practices of change management
• Budgeting procedures and techniques
• Methods for monitoring, analyzing, and evaluating programs
• Business process improvements
• Principles of performance measurement
• Principles and practices of effective supervision

Ability to:

• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
• Identify challenges and emerging issues faced by the organization.