- Work with management team and staff to recognize internal and external communications opportunities and solutions and define and execute appropriate strategies to support them.
- Position the City to effectively respond to the rapidly changing technological environment.
- Use a user-centered approach to make complicated technical concepts easier to understand.
- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
- Facilitate teams and leading decision-making processes in a collaborative environment.
- Gain cooperation through discussion and persuasion.
- Prepare and administer complex budgets.
- Lead interdepartmental committees and work programs.
- Negotiate and assess complex proposals and contracts.
- Mentor and develop staff using a supportive and collaborative approach on a consistent basis.
- Communicate clearly and concisely and make effective public presentations.
- Explain technical concepts and processes in an understandable manner to end users.
- Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
- Work calmly and effectively under stressful situations.
Education and/or experience:
Equivalent to graduation from an accredited college or university with a degree in computer science, information systems, information technology, public policy, communications, public administration, or closely related field and three years of progressively responsible professional experience in service delivery and community engagement program design and development, including at least one year in a supervisory or management capacity. A Master's Degree is preferred.