City of San Rafael
Job Class Specification

Job Title: Product Manager

SUMMARY:

The Product Manager is responsible for working directly with City departments to deliver government services that are simple, effective, and easy to use; managing the vision, roadmap and enhanced digital delivery of user-centered products to solve problems and modernize city services; researching, process mapping and analyzing data and systems to recommend product decisions; collaborating with service designers to do rapid prototyping and managing delivery of a product through implementation and its lifetime; and managing projects in coordination with cross-departmental and departmental teams.

This is an exempt, mid-management level position in the Department of Digital Service and Open Government. The incumbent exercises independent judgment in the planning, overseeing, and implementation of product management, business process, and software development.

SUPERVISION RECEIVED AND EXERCISED:

This position reports to the Director of Digital Service and Open Government and may provide direct or functional supervision to subordinate staff or to project teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned.

  • Prepares and assists with the development of strategic plans related to area of responsibility and addresses City-wide policy and management issues.
  • Develops, defines, and manages the vision and roadmap for one or more of the city’s software and hardware products.
  • Develops and shares clarity around what problem a product is solving and for whom; builds services with a strong equity lens to support everyone who needs access to services; ensures that the City’s products work for all members of the public without experience gaps.
  • Runs user research sprints with users and usability testing workshops for products at varying stages of development and analyzes into site/product analytics.
  • Manages the execution of the vision and roadmap on a day-to-day and sprint-to-sprint basis of products including managing priorities, grooming backlogs, and tracking task completion.
  • Develops success metrics by defining what success looks like for the products and creates and manages the metrics to track progress during development and after deployment; understands and analyzes user and business needs to ensure outcomes are aligned with service vision and business strategy.