• Investigates and reviews data and analysis to look for problems and opportunities; feeds data into policy; articulates dependencies and accounts for them; unblocks delays and barriers; and manages feature tradeoff decisions across the product roadmap.
• Documents the City’s products and the processes; develops and oversees the design and end-to-end journey of services and business processes through user-centered design.
• Ensures that both qualitative and quantitative research inform the product, and that product definition is not just about opinion.
• Embeds human-centered design principles into every aspect of how the City is building the product.
• Develops strong stakeholder relationships at every level; manages resourcing in collaboration with the design and development teams; works with departments to help them understand Agile; leads and collaborates with cross-functional teams to explore, prototype and define the end-to-end product experience; and manages stakeholders so that the product team gets decisions and is supported at a senior level.
• Uses prototyping to identify powerful value propositions and determines how to execute them.
• Partners closely with city staff, with the department, across other departments, and outside of the organization (such as consultants and vendors) to ensure timely and efficient delivery of the product.
• Evaluates products in the market and makes recommendations; recommends buy or build strategy; evaluates different vendors and builds strong working relationships with vendor partners.
• Sustains an energized and inspired team; motivates without micro-management; ensures that teams keep forward momentum and balances the need for exploration and focused development as appropriate.
• Advocates diplomatically for the product's users and their needs within the team and the wider organization.
• Participates in feature prioritization, scrum meetings, code review, and architecture discussions.
• Practices and enthusiastically shares Agile methodologies throughout all stages of the project lifecycle.
• Works with service designers to create functional prototypes to illustrate design or architecture options.
• Establishes best practices and standards for front end testing, and works to oversee adoption across the organization.
• Uncovers new opportunities for city staff to use data through user research; champions user-centered design and the importance of data for meeting user needs.
• Evolves the city’s data strategy, and sets data standards and governance for internal data use and the city’s Open Data Program
• Demonstrates the value of data-driven decision-making and helps departments to understand how to incorporate analytics into their performance approaches.