• Supports city departments to ensure that the data they need is accessible, useful, high quality, well documented, and timely.
• Support the city’s data infrastructure by building better data pipelines, supporting data integration, and improving our analytics practices.

• Strategic planning, systems, and project management.
• Information technology service delivery procurement and emerging trends.
• Principles and practices of user-centered design.
• Principles and practices of journey mapping and user stories.
• Principles and practices of change management.
• Experience using design thinking to solve complex problems and to identify and design based on customer needs.
• Experience conducting user / design research using qualitative customer insights and quantitative customer data to inform decisions.
• Experience using agile (Scrum / Kanban) to develop product.
• Experience managing product teams of diverse backgrounds towards a common goal.
• Budgeting procedures and techniques.
• Methods for monitoring, analyzing, and evaluating programs.
• Business process improvements.
• Principles of performance measurement.
• Principles and practices of effective supervision.

• Identify challenges and emerging issues faced by the organization.
• Position the City to effectively respond to the rapidly changing technological environment.
• Use a user-centered approach to make complicated technical concepts easier to understand.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
• Facilitate teams and leading decision-making processes in a collaborative environment.
• Actively use superior writing, graphical and in-person communications skills, and communicate clearly with designers, developers, engineers, and non-technical audiences.
• Gain cooperation through discussion and persuasion.