Vendor Voluntary Product Accessibility Template (VPAT) Review & Risk Assessment Process 25
Communications and Support 27
External Feedback Channels 27
Internal Feedback Channels 28
Website Accessibility 29
Mobile App Accessibility 30
Language Services 30
Maps and GIS Accessibility 31
Skills and Hiring 32
Accessibility Education Framework – Continued Education & Training 32
Accessible Hiring Practices 33
Software Development Life Cycle 33
Procurement and Vendors 33
Vendor Management 35
Kiosk Accessibility Plan (2026-2028) 36
Municipal Accessibility Maturity Model (MAMM) 39
Contextualizing Accessibility Vs. Usability 41
Municipal Accessibility Framework Components 41
Digital Accessibility City Survey 60
Survey Results – October 2025 63
Maturity Model Results 65