Introduction

Title II of the Americans with Disabilities Act (ADA) prohibits discrimination on the basis of disability in state and local government programs, services, and activities. The Department of Justice (DOJ), which enforces the ADA, has interpreted this to include access to online technology.

The City of Colorado Springs is committed to online accessibility for all citizens and has prepared this updated transition plan to identify online barriers to accessibility and our efforts to remove those barriers for people with disabilities through policy modification and training. The plan assists with a long-term strategic approach to continue to improve the accessibility of City Information Communication Technology (ICT).

This document summarizes the City’s web accessibility ADA self-evaluation, transition plan, and ongoing management. This document is the result of coordination between the Information Technology (IT) department and the Office of Accessibility’s management efforts to improve online technology as required by the City’s Digital Accessibility Administrative Regulations signed by Mayor Yemi Mobolade on September 17, 2025. This document includes:

  • An overview of the state and federal online accessibility requirements
  • Our philosophy in building a culture promoting digital accessibility
  • Our city-wide engagement approach
  • Processes for creating accessible content, testing software, prioritization
  • A review of City’s compliance efforts
  • Accessibility Maturity Model (Scores, Justification, Survey Data)
  • Glossary of Terms

While this Transition Plan outlines the City’s strategic framework and long-term approach to improving digital accessibility, it is distinct from our Quarterly Progress Reports. The Quarterly Progress Reports provide a data-driven snapshot of ongoing efforts, detailing measurable progress in key areas such as the number of documents remediated, website accessibility scores, and milestones achieved in accessibility-related projects. These reports serve as accountability tools that track implementation over time, whereas the Transition Plan serves as a guiding document for policy, planning, and sustained improvement.