• A City resident who is deaf may rely on real-time captioning or closed captioning to access spoken content.
  • A City resident with limited mobility may use eye-gaze technology or adaptive keyboards to interact with digital content.

Overview of Compliance Efforts/ History of City’s Compliance Efforts

Since 2014, the City has engaged in several activities as part of its ongoing ADA web accessibility compliance efforts, including, but not limited to, the following:

  • 2014 - The City began a review of its online ICT to assess any accessibility barriers persons with disabilities may face online, incorporating input solicited from the community and local disability rights agencies.
  • 2017 - The City enlisted the services of SiteImprove, an online web application and quality assurance service that assists organizational leaders and content creators in remediation efforts and online barrier identification.
  • 2018 – The City published its first Web Accessibility Statement.
  • 2019 - The City designated a Web Accessibility Coordinator (Title II ADA Coordinator) who is responsible for coordinating the City’s compliance with the ADA and who has experience in WCAG 2.0, the ADA, and general accessibility standards and acts as a Subject Matter Expert (SME) for the City.
  • 2019 - The Office of Accessibility, along with the City’s Communications Department, began reviewing new technology for accessibility.
    • In its assessment efforts, the City identified customer facing applications and portable document types that may create barriers to online accessibility.
  • 2019 - The City updated its Website Accessibility Statement. This statement reflects the City’s commitment to making its websites accessible to the widest possible audience. Website users are encouraged to provide input on accessibility issues to help improve the user experience for people with disabilities.
  • 2019 – The City completed assessments of its public facing applications and portable documents.
  • 2020 – Mayor John Suthers’ signed Administrative Regulation 2020-02, which established the City’s ADA Online Accessibility Policy and mandates the City’s efforts to meet web accessibility standards by June 2022 to the maximum extent feasible.
  • 2020 – The Office of Accessibility completed its initial remediation and training work regarding external applications and portable documents.