Benefits to Residents (Cont.)
consistently analyze water quality. Plus, we have access to American Water’s Central Laboratory, which conducts sophisticated drinking water testing and analysis.
Customer Service. Customers have around the clock access to our mobile-friendly, self-service website MyWater to view and pay their bill online, track water use history, sign up for paperless billing and more. Our customer service representatives are available M-F, 7 a.m. – 7 p.m. for routine matters, and 24/7 for emergencies. We also have an emergency notification system to notify customers of potential issues in the system, such as boil water advisories, via phone, text and/or email.
H2O Help to Others Bill Paying Assistance. New Jersey American Water has been providing financial assistance to customers in need through our H2O Help to Others Program™. The program offers grants of up to $500; discounts on monthly service charges and water-saving devices and education. We also offer budget billing and installment plans for interested customers who qualify.
Convenient Payment and Billing Options. Customers can choose to pay by mail, online, phone, in person or automatically through Auto Pay. Plus, we bill monthly making it easier for customers to budget their household expenses, and also potentially identify internal plumbing leaks and correct them in a timely manner. We also offer Paperless Billing.
Benefits to Business
Examples of ways businesses can benefit:
- Revenue based refunds for off-site main extensions
- No connection fees
- Dedicated major account manager to address industry needs
- Comprehensive plans for water systems to facilitate economic growth and anticipate future water needs
- Economic growth and jobs through infrastructure improvements
Benefits to the Community
We play an active role in the communities we serve. Our programs include:
- Environmental Grant Program: Provides grants of up to $10,000 for community-based projects that improve, restore and help protect our source water and watersheds.
- Volunteer Firefighting Support Grants: Grants of up to $2,000 to assist volunteer emergency service organizations in our service areas.
- Speakers’ Bureau: We provide presentations on water-related topics for all ages.
- Protect Our Watershed Art Contest: Open to fourth graders, the contest encourages students to utilize their artistic talents to express the importance of protecting our water resources.
Learn more at newjerseyamwater.com/community.
Water Infrastructure Protection Act Sale Route
The Water Infrastructure Protection Act (WIPA) allows owners of municipal water and wastewater systems to sell those utility assets via an open, transparent and competitive procurement process at Fair Market Value. Systems that meet one or more of the five Emergent Conditions listed below are eligible to procure their sale via WIPA
- Critical area designation
- Non-compliance
- MCL violation/deficiency
- Lack of historical investment
- Financial, technical, managerial capacity
Once certified by the NJ Department of Environmental Protection (DEP), the municipality can proceed to procurement. The ultimate sale would require a supermajority vote of the governing body to approve.
- Engineering & Financial Evaluations (required)
- City Review of Reports
- Determination that Emergent Condition Exists
- Transmit Reports to BPU, DCA & DEP
- Municipal public hearing
- Municipal certification
- DEP approval of emergent condition
- Petition period
(RFQ/RFP)
- Issue RFQ (concurrent with petition period)
- Short-list qualified companies & issue RFP
- Municipal resolution selecting winning bidder
- Negotiate agreement of sale
and Closing
- DCA & BPU Approvals
- Execute Agreement of Sale
- Transition / Integration
- Close Transaction
*Timeframes are approximate.