ASSISTING CUSTOMERS WHO NEED IT MOST

For nearly a decade, New Jersey American Water has been assisting low-income water customers who qualify through its H2O Help to Others Program™. There are two main components of the program: grants and a discount on the service charge.

GRANTS

Customers who qualify may receive a grant of up to $500 to help pay their water bill for indoor water use only. This would not apply to water for outdoor purposes, such as sprinkler systems. In 2018, the company provided more than $35,000 in assistance grants to 267 households. A grant from this program may not cover a recipient‘s entire water bill. In some cases, recipients must pay a portion of their bill based on their income.

SERVICE CHARGE DISCOUNT

Customers who qualify may also receive a 100 percent discount on their monthly fixed service charge for water. Approximately 831 customers are enrolled in this program (as of December 31, 2018). Service charge discounts are also available for our wastewater customers.

LOW INCOME DISCOUNT OFFERED: Customers who receive Social Security benefits or Medicare coverage, who qualify for the service charge discount, are also eligible to receive a discount off the monthly DSIC charge, which is based on meter size. As of December 2018, we had 831 customers enrolled in the program.

ELIGIBILITY GUIDELINES

To qualify for the H2O program, customers must have annual incomes at or below 300 percent of the Federal Poverty guidelines (see chart on reverse side). Customers must also fulfill at least 50 percent of the payment terms. For additional qualification requirements, customers can contact New Jersey SHARES, New Jersey American Water’s program administrator. NOTE: Grants are available to qualifying customers once every three years for indoor water use only.