TECHNICAL QUALIFICATIONS & EXPERIENCE
OPERATIONAL EXCELLENCE
The operation of the Borough of Somerville’s wastewater system will be executed by New Jersey American Water’s Central Operating Region in a manner that meets local, state, and federal laws and regulations relating to the collection and conveyance of wastewater.
Our Central Operating Region has two operating centers located within 15 miles of the Borough, one in the Belle Mead section of Hillsborough and one in Plainfield. These operating centers employ more than 290 experienced and diverse individuals to provide water and wastewater service to communities in Central New Jersey. The Borough’s wastewater system will be operated and managed from our Belle Mead operating center with many of the same staff that manage the Borough’s water system. You will receive the same quality service you experience on your water service, on the wastewater side. The Belle Mead operating center is located just six miles from the Borough and is staffed by field crews who will handle operation and maintenance of the Borough’s collection system, as well as production personnel and management and administrative personnel.
New Jersey American Water is an around-the-clock operation with individuals performing work all hours of the day and night. In the event of a complaint, concern, or emergency, residents can call our toll-free number or login to our MyWater customer portal to report the situation. Customer Service representatives are available 24 hours a day, 7 days a week for emergencies. The representatives route information directly to the crew in the field who then investigate, secure the area, and call in the necessary resources to address the concern. Wastewater emergencies are given the highest priority because of the potential health risk exposure to customers, environmental contamination, or damage to residents’ property.
New Jersey American Water has operating protocols in place to address emergencies. The Central Operating Region has a fully developed Emergency Response Plan (ERP) which was written in accordance with the America's Water Infrastructure Act of 2018 (AWIA) Section 2013(b). Operation of the Borough’s water system is already included in that plan and wastewater operations would be added accordingly. In an emergency, the resources, staff, and equipment from the Central Operating Region and other New Jersey American Water operating centers around the state are available to help maintain service for our customers.