REGULATORY COMPLIANCE
New Jersey American Water owns and/or operates 25 wastewater systems in New Jersey, serving more than 70,000 customer connections, ranging from collection systems to advanced treatment plants. New Jersey American Water has not received any material violations of any applicable regulatory requirements in the past five years. New Jersey American Water takes a proactive approach to maintaining compliance by leveraging permit management tools and internal tracking systems designed to continuously improve operations. Compliance requirements are actively managed through the execution and utilization of Environmental Management Plans.
SAFETY
At New Jersey American Water, safety is both a core value and a strategy. Our safety performance and progress to our goal of zero injuries are critical to our ability to carry out our operations effectively and to serve our customers. We take the safety and well-being of our customers and employees very seriously. We embed enhanced safety measures into all areas of our business and regularly evaluate our safety programs and performance to help reduce exposures that can lead to injury or illness.
The company continues to focus on the safety of its employees and contractors so that they may return home from work in the same, or better, condition than when they arrived. The company strives for all employees to feel emotionally safe, live a healthy lifestyle, and be physically safe at work and at home.
MAJOR ACCOUNTS PROGRAM
To help serve municipalities and our large industrial and commercial customers, we developed our Major Accounts program to provide these customers with personalized service and a single point of contact for all their water and wastewater service needs. The Major Account Manager acts as a strategic partner with our key customers and municipalities to understand the needs of their business or constituency. They provide direct support for any billing or service-related questions, as well as value-based solutions to make it easier to be a customer. This personalized approach has driven customer satisfaction across the state and helps New Jersey American Water serve customers more effectively.