FAQ
Frequently asked questions about the platform
What file types do you support?
The main conversion workflow supports PDF uploads. You can also create pages from PNG, JPEG, and WebP images, start from templates or a blank page, or clone an existing published FileToWeb page.
How are credits calculated?
Credits are based on AI infrastructure usage. Before conversion, FileToWeb shows an estimated credit range so you can decide before processing. Simple, mostly text pages are often around $0.01 per page; typical slide decks and papers average about $0.02-$0.04 per page; highly visual pages with lots of images, custom graphics, or overlays can be up to about $0.30 per page.
Are published pages public or private?
Published pages are public by default: anyone with the FileToWeb link can open them. Drafts, source files, projects, and editor access stay inside your private account or team workspace until you publish a page. Enterprise accounts can add private document and editor access for organizations and subgroups; reach out if you need that model.
Do you train AI on my documents?
No. Your documents remain yours, and FileToWeb processes them to provide the conversion, editing, and workflow features you request. Because AI can occasionally miss layout details, we use a dedicated repair model to spot and fix conversion issues. We may use the high-level repair rules to improve our agents, but those rules do not contain customer documents, customer data, or personally identifiable information.
Does this help with accessibility/SEO?
Yes. FileToWeb turns static documents into responsive HTML and includes workflows for headings, landmarks, alt text, reading order, plain-language variants, localization, and SEO/share metadata. It helps you improve accessibility and discoverability, but final compliance review is still your responsibility.
Can I edit a page after publishing?
Yes. Open the page in the AI Editor, make changes, save a new version, preview it, and publish that version when it is ready. The live page updates to the version you choose, while previous versions remain available for review.
Can I export the result?
Yes. Published documents can be downloaded from the viewer as PDF, EPUB, or an HTML bundle. In the workspace, you can also export published pages or full published documents as zip files using the current published versions.
Can I use a custom domain?
Published pages currently use FileToWeb-hosted links. Custom domains are not self-serve yet; contact us if your organization needs a branded domain or a managed publishing setup.