Seeking Solutions
Flowchart depicting the patient journey for Long COVID care, showing paths through insurance approval, specialist visits, clinic coordination, and various treatment outcomes.

Journey Process Summary

Phase 1: Access & Referral

  • Insurance processes approval or denial for specialist visits and Long COVID clinic referrals.
  • Patients experience waiting periods for scheduled appointments.

Phase 2: Clinical Experience

  • Patients see various specialists or attend Long COVID clinics.
  • Clinic experiences vary from highly coordinated to uncoordinated.
  • Test results are returned as either normal or abnormal.

Phase 3: Outcomes & Decisions

  • Patients access prescribed treatments that may be helpful or unhelpful.
  • Some receive no specific treatments or recommendations.
  • Patients either continue searching for medical guidance or reach a point where they give up seeking treatment from medical providers (Ends Journey).