Troubleshooting

Use this page as a fast triage map.

If upload fails

• Confirm the File is a PDF.
• Confirm file size is within the limit.
• Retry from the same Folder.

If processing is blocked

• Check Credits balance.
• Check whether you have permission to manage billing.
• Ask a billing manager if needed.

If a File is stuck or failed

• Retry processing.
• Reprocess a specific Page if only one page is affected.
• Reprocess the full File for broader regeneration.

If editor output is not what you expect

• Make smaller, incremental edits.
• Save versions frequently.
• Publish only after preview review.

For deeper issue-by-issue fixes, see common issues.